<p><span style=";font-family:&#39;思源黑体 CN Regular&#39;;font-size:17px">VOC是英文voice of customer的缩写，也就是客户的声音，是指运用所有的方法收集来自市场的信息，清晰的确认现有或者是未来产品</span><span style=";font-family:&#39;思源黑体 CN Regular&#39;;font-size:17px">/</span><span style=";font-family:&#39;思源黑体 CN Regular&#39;;font-size:17px">服务的问题或机会，专注于满足或超越市场期望的解决方案</span><span style=";font-family:&#39;思源黑体 CN Regular&#39;;font-size:17px">的设计和实施</span><span style=";font-family:&#39;思源黑体 CN Regular&#39;;font-size:17px"><span style="font-family:思源黑体 CN Regular">。</span> </span></p><p><br/></p>