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margin-bottom: 0px; text-align: left; text-indent: 32px; padding: 0px; clear: both; max-width: 100%; box-sizing: border-box; min-height: 1em; overflow-wrap: break-word !important;"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;">028<strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0.544px; overflow-wrap: break-word !important;">『业务流程图</strong></strong><strong style="font-size: 18px; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;">』</strong></span></p></section></section></section></section></section></section></section></section><p><br/></p><section powered-by="xiumi.us" style="white-space: normal; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; 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overflow: hidden; background-color: rgb(255, 202, 0); border-width: 5px; border-radius: 0px; border-style: solid; border-color: rgb(255, 202, 0); box-shadow: rgb(255, 255, 255) 1px 1px 0px inset; line-height: 0; letter-spacing: 0px; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></section></section></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style="white-space: normal; margin: 0px 0px 10px; padding: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 677px; vertical-align: top; border-color: rgb(255, 211, 171) rgb(255, 202, 0) rgb(255, 202, 0); border-width: 1px; border-radius: 0px; border-style: none solid solid; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 20px 0px 13px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px 10px; max-width: 100%; box-sizing: border-box; color: rgb(240, 176, 121); line-height: 1.8; letter-spacing: 1.8px; overflow-wrap: break-word !important;"><p style="margin-bottom: 16px; text-indent: 35px;"><span style="font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; color: rgb(0, 0, 0);"></span></p><p style="margin-bottom:16px;text-indent:35px"><strong><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black"></span></strong></p><p style="margin-bottom: 16px; color: rgb(240, 176, 121); letter-spacing: 1.8px; white-space: normal; background-color: rgb(255, 255, 255); text-indent: 35px;"><span style="font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; color: rgb(0, 0, 0);">各位朋友大家好。欢迎来到Tonii老师精益讲堂。接下来Tonii老师将带领大家进入每天5分钟精益伴你行系列课程。</span></p><p style="margin-bottom: 16px; color: rgb(240, 176, 121); letter-spacing: 1.8px; white-space: normal; background-color: rgb(255, 255, 255); text-indent: 35px;"><span style="letter-spacing: 1.8px; font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; color: rgb(0, 0, 0);">今天我们学习的是<strong>业务流程图</strong>。</span><strong style="letter-spacing: 1.8px;"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black"></span></strong></p><p style="margin-bottom: 16px; color: rgb(240, 176, 121); letter-spacing: 1.8px; white-space: normal; background-color: rgb(255, 255, 255); text-indent: 35px;"><strong style="letter-spacing: 1.8px;"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black">什么是业务流程图呢？</span></strong></p><p style="margin-bottom: 16px; color: rgb(240, 176, 121); letter-spacing: 1.8px; white-space: normal; background-color: rgb(255, 255, 255); text-indent: 35px;"><span style="letter-spacing: 1.8px; font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; color: black;">它也叫泳道图，是一种以泳道的形式画出的流程图，它可以清楚地标示出流程的参与者在他们所设计流程当中扮演什么角色和承担什么责任。</span></p><p style="margin-bottom: 16px; color: rgb(240, 176, 121); letter-spacing: 1.8px; white-space: normal; background-color: rgb(255, 255, 255); text-indent: 35px;"><img src="//cdn-2c-02.industics.com/public/upload/image/20210415/1618452971140582.png" alt="图片" style="float: left; width: 360px; height: 203px;" width="360" height="203" border="0" vspace="0" title="图片"/><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black"><br/></span></p><p style="margin-bottom:16px;text-indent:35px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black"><br/></span></p><p style="margin-bottom:16px;text-indent:35px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black"><br/></span></p><p style="margin-bottom:16px;text-indent:35px"><br/></p><p style="margin-bottom:16px;text-indent:35px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black"><br/></span></p><p style="margin-bottom:16px;text-indent:35px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black">上图就是一个比较完整的业务流程图，在整个图的最左边是各个部门，右边就像一个游泳池的泳道标识出来了每一个部门在完成该项任务的时候他都做哪些动作。这个图示方法跟意大利面条图的VSM相比，它在识别办公流程或者是事故流程的浪费或者是改进点的时候，有着得天独厚的优势。因为通过泳道图可以非常清晰地定义出流程的责任人，<span style="background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">也就是说这一个流程如果生产部门在每一个部门当中</span>，他应该做什么非常清楚；另外一个就是，这个泳道图在处理跨部门事务的时候更显示出它的威力。一个流程在一个部门内部往往是高效的，但一跨部门就会出现许多问题，泳道图就非常清晰地表示出来这个流程在跨部门运行的时候，它遇到了哪些问题。每一个步骤之间通过信息流或是其他的方式进行连接，可以看出这个信息流是不是多余、是不是合适或者是电子的还是文档性的等等。最后一点，对泳道图做一下改进，在这个图的最下端，加了每一步的加工时间，就像价值流程图，像VSM一样，把每一步的加工时间，提前期加进去。也可以像VSM一样，既看它的PLT，又看它的PT和PCE，这可以说是一个升级版的泳道图。</span></p><p style="margin-bottom:16px;text-indent:35px"><strong><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black">怎么样去绘制泳道图呢？</span></strong></p><p style="margin-bottom:16px;text-indent:35px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black">我们通常会分三个部分，首先是活动前，然后是活动中，最后是活动后。活动前，先组织团队，3/3/3原则。一定在开展会活动之前要发章程，告诉大家，这次活动要做什么，要取得什么样的成绩等。接下来一些必要的办公用品的准备，比如纸、笔等。在活动当中，用一天或两天的时间做泳道图，这是根据流程的复杂性决定的。在活动开始的时候通常是先做培训，然后是一个部门一步一步地去完成泳道图。做这个流程图，最大的目的除了让大家了解这个过程，更是让所有人对我们的现状有深入的了解。这一点非常重要，是整个泳道图成败的关键。过程当中就可以识别出来浪费点了，再提出相应的方案，用投入产出E-E，识别优先级，然后列出行动计划，跟相关的责任人去沟通，这一点非常重要。活动后，办简报，在这个过程当中提出很多行动的方案、行动计划和行动责任人。追踪这些行动方案、行动计划，直到这些计划完成。所有的行动计划完成了之后，要出一个活动的总结，总结这次活动达到了哪些目标，用了什么资源，这个过程是怎么样的，哪些做得好，哪些不好，整个这个泳道图的KAIZEN前中后就结束了。</span></p><p style="margin-bottom:16px;text-indent:35px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black"><br/></span></p><p style="margin-bottom:16px;text-indent:35px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black"><span style="font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; font-size: 17px; letter-spacing: 1.8px; text-indent: 35px; background-color: rgb(255, 255, 255);">今天的课程就到这里，感谢大家！</span></span></p><p style="margin-bottom: 16px; text-indent: 35px;"><span style="font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; color: rgb(0, 0, 0);"></span><br/></p></section></section></section></section><p><br/></p><section powered-by="xiumi.us" style="white-space: normal; margin: 0px; padding: 0px; color: rgb(51, 51, 51); max-width: 100%; box-sizing: border-box; font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); text-align: center; line-height: 2; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; clear: both; max-width: 100%; box-sizing: border-box; min-height: 1em; overflow-wrap: break-word !important; text-align: center;"><span style="color: rgb(0, 0, 0);">想听Tonii老师的课程？</span></p><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; clear: both; max-width: 100%; box-sizing: border-box; min-height: 1em; overflow-wrap: break-word !important; text-align: center;"><span style="color: rgb(0, 0, 0);">想和慧工云小学妹有更多互动？</span></p><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; clear: both; max-width: 100%; box-sizing: border-box; min-height: 1em; overflow-wrap: break-word !important; text-align: center;"><span style="color: rgb(0, 0, 0);">就添加慧工云小学妹微信吧！</span></p><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; clear: both; max-width: 100%; box-sizing: border-box; min-height: 1em; overflow-wrap: break-word !important; text-align: center;"><span style="color: rgb(0, 0, 0);"><br/></span></p></section><section powered-by="xiumi.us" style="white-space: normal; margin: 10px 0px; padding: 0px; color: rgb(51, 51, 51); max-width: 100%; box-sizing: border-box; font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; 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