<section powered-by="xiumi.us" style="white-space: normal; margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px 5px 0px 20px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px 0px -20px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: left; transform: translate3d(-20px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 50px; height: 55px; vertical-align: top; overflow: hidden; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; vertical-align: middle; display: inline-block; line-height: 0; width: 50px; overflow-wrap: break-word !important;"><img data-ratio="1.0538117" data-type="gif" data-w="446" width="100%" data-src="https://mmbiz.qpic.cn/sz_mmbiz_gif/SeErbKf71pDiaRoiau20KUnxok09GdtYSxJMTLHqVKib5KlO1cGKMpUAqa0M9hQDHmLajKvypYKBB3gH4N3jjDU8A/640?wx_fmt=gif" _width="50px" class="" src="https://cdn-2c-02.industics.com/public/upload/image/20210427/1619513411406951.gif" crossorigin="anonymous" alt="图片" data-fail="0" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; vertical-align: middle; overflow-wrap: break-word !important; height: auto !important; visibility: visible !important; width: 50px !important;"/></section></section></section></section><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; border-width: 2px; border-radius: 0px; border-style: dashed; border-color: rgb(29, 29, 29) rgb(29, 29, 29) rgb(182, 182, 182) rgb(182, 182, 182); box-shadow: rgb(0, 0, 0) 0px 0px 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 5px 0px -5px; padding: 0px; max-width: 100%; box-sizing: border-box; transform: translate3d(5px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 3px 15px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; border-width: 0px; border-radius: 0px; border-style: none; border-color: rgb(255, 255, 255); box-shadow: rgb(0, 0, 0) 0px 0px 0px; background-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; transform: translate3d(1px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: justify; color: rgb(0, 0, 0); font-size: 17px; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;">本周词汇概览</strong></p></section></section></section></section></section></section></section></section><p></p><section powered-by="xiumi.us" style="white-space: normal; margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; width: 24px; float: left; border-top: 6px solid rgb(255, 202, 0); border-left: 6px solid rgb(255, 202, 0); border-right-color: rgb(255, 202, 0); border-bottom-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; width: 24px; float: right; border-top: 6px solid rgb(255, 202, 0); border-right: 6px solid rgb(255, 202, 0); border-bottom-color: rgb(255, 202, 0); border-left-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></section></section><section style="margin: -13px 3px; padding: 12px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word; border-width: 1px; border-style: none solid; border-color: rgb(255, 111, 0) rgb(255, 202, 0); border-radius: 6px;"><section powered-by="xiumi.us" style="margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: center; line-height: 1.8; font-size: 15px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;"><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; letter-spacing: 0.544px; cursor: pointer; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; max-width: 100%; letter-spacing: 12px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(0, 128, 255)" data-darkmode-original-color-16002497260202="rgb(0, 128, 255)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(0, 128, 255)" data-darkmode-original-color-16002497260202="rgb(0, 128, 255)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">●</strong></strong>&nbsp;</strong>253：客户服务体系</span></p><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; letter-spacing: 2px; text-indent: 30px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; max-width: 100%; font-size: medium; text-indent: 32px; letter-spacing: 12px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(0, 128, 255)" data-darkmode-original-color-16002497260202="rgb(0, 128, 255)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">●</strong>&nbsp;</strong></strong><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: medium; letter-spacing: 0.544px; text-indent: 32px;">254：客户服务概念</span></span></p><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; letter-spacing: 2px; text-indent: 30px; background-color: rgb(255, 255, 255); box-sizing: border-box !important; overflow-wrap: break-word !important;">●&nbsp; &nbsp; 255：客户服务对于企业的意义</span></p><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; letter-spacing: 2px; text-indent: 30px; background-color: rgb(255, 192, 0); box-sizing: border-box !important; overflow-wrap: break-word !important;">●&nbsp; &nbsp; 256：客户服务价值的四个层次</span><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; letter-spacing: 2px; text-indent: 30px; background-color: rgb(255, 192, 0); box-sizing: border-box !important; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></span></p></section></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; width: 24px; float: left; border-bottom: 6px solid rgb(255, 202, 0); border-left: 6px solid rgb(255, 202, 0); border-top-color: rgb(255, 202, 0); border-right-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; width: 24px; float: right; border-bottom: 6px solid rgb(255, 202, 0); border-right: 6px solid rgb(255, 202, 0); border-top-color: rgb(255, 202, 0); border-left-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section></section></section><section powered-by="xiumi.us" style="white-space: normal; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"/></p></section><section powered-by="xiumi.us" style="white-space: normal; margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px 5px 0px 20px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; border-width: 2px; border-radius: 0px; border-style: dashed; border-color: rgb(29, 29, 29) rgb(29, 29, 29) rgb(182, 182, 182) rgb(182, 182, 182); box-shadow: rgb(0, 0, 0) 0px 0px 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 5px 0px -5px; padding: 0px; max-width: 100%; box-sizing: border-box; transform: translate3d(5px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 3px 15px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; border-width: 0px; border-radius: 0px; border-style: none; border-color: rgb(255, 255, 255); box-shadow: rgb(0, 0, 0) 0px 0px 0px; background-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; transform: translate3d(1px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: justify; color: rgb(0, 0, 0); overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-align: left; text-indent: 32px; overflow-wrap: break-word !important;"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 18px; box-sizing: border-box !important; overflow-wrap: break-word !important;">256</span><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0.544px; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 18px; box-sizing: border-box !important; overflow-wrap: break-word !important;">『客户服务价值的四个层次</span></strong></strong><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; font-size: 18px; overflow-wrap: break-word !important;">』</strong></p></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style="white-space: normal; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 15px 0px -15px; padding: 0px; max-width: 100%; box-sizing: border-box; align-items: center; display: flex; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 1 0 1px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; align-items: center; display: flex; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 1 1 auto; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; background-color: rgb(255, 202, 0); height: 1px; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 0 0 auto; box-shadow: rgb(255, 202, 0) 0px 0px 0px; line-height: 0; letter-spacing: 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 10px; height: 30px; vertical-align: top; overflow: hidden; border-width: 0px; box-shadow: rgb(255, 202, 0) 0px 0px 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 10px 0px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; font-size: 0px; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 10px; height: 10px; vertical-align: top; overflow: hidden; background-color: rgb(255, 202, 0); border-width: 5px; border-radius: 0px; border-style: solid; border-color: rgb(255, 202, 0); box-shadow: rgb(255, 255, 255) 1px 1px 0px inset; line-height: 0; letter-spacing: 0px; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></section></section></section></section></section></section></section></section><section style="margin: 0px; padding: 0px 10px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 0 1 auto; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: center; font-size: 18px; color: rgb(255, 202, 0); letter-spacing: 3px; line-height: 1; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;">文字专栏</strong></p></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 1 0 1px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; align-items: center; display: flex; transform: rotateY(180deg); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 1 1 auto; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; background-color: rgb(255, 202, 0); height: 1px; overflow-wrap: break-word !important;"><br/></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style="white-space: normal; margin: 0px 0px 10px; padding: 0px; max-width: 100%; box-sizing: border-box; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 677px; vertical-align: top; border-color: rgb(255, 211, 171) rgb(255, 202, 0) rgb(255, 202, 0); border-width: 1px; border-radius: 0px; border-style: none solid solid; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 20px 0px 13px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px 10px; max-width: 100%; box-sizing: border-box; line-height: 1.8; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0.1px; color: rgb(240, 176, 121); letter-spacing: 1.8px; font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; font-size: 17px; padding: 0px; max-width: 100%; text-align: justify; text-indent: 43px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 1.75em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; line-height: 25.5px; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box !important; overflow-wrap: break-word !important;">各位朋友大家好，欢迎来到Tonii老师精益讲堂，接下来Tonii老师将带领大家进入，每天5分钟，精益伴你行系列课程。</span></p><p style="margin-top: 0px; margin-bottom: 0.1px; color: rgb(240, 176, 121); letter-spacing: 1.8px; padding: 0px; max-width: 100%; text-align: justify; text-indent: 43px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 1.75em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong><span style="font-size: 17px; line-height: 150%; font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><strong style="color: rgb(240, 176, 121); letter-spacing: 1.8px; text-align: justify; text-indent: 43px; white-space: normal; background-color: rgb(255, 255, 255);"><span style="font-size: 17px; line-height: 25.5px; font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">一、</span></strong>满足客户的基本需求</span></strong></p><p style="margin-left: 42px; line-height: 1.75em;"><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">1.1</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">什么是基本需求</span></strong></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">在各行各业，客户服务都有基本需求。比如，在吃饭上，客户的基本需求就是能够“吃饱”。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">1.2</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">满足基本需求的方法</span></strong></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">对于“吃饱“的基本需求，所有餐饮业门店都能够满足，自然就无法产生竞争力，只有靠价格来提升自己的竞争力，一旦无法保证基本的利润，就会有”地沟油“等现象的出现。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">例如，有一位热心的公共知识分子曾经算过一笔账，根据北京的物价和成本，凡是20元以下的盒饭都是用的地沟油。尽管这位公共知识分子的数据和计算方法不一定准确，但价格战确实是仅能满足基本需求的商家通常采用的竞争策略。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">&nbsp;</span><strong><span style="font-size: 17px; line-height: 150%; font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; letter-spacing: 2px;">二、<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-weight: normal; font-stretch: normal; font-size: 9px; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp; </span></span></strong><strong><span style="font-size: 17px; line-height: 150%; font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">满足客户的期望需求</span></strong></p><p style="margin-left: 42px; line-height: 1.75em;"><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">2.1</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">什么是期望需求</span></strong></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">企业要想具有战略上的竞争力，有两种途径：一是低成本，二是差异化。差异化意味着满足客户更高层面的需求。仍以吃饭为例，除了吃饱的基本需求之外，有人还会想要“吃好“，包括良好的就餐环境（无烟环境、冷气和暖气开放等）服务人员的形象等。比如，顾客到饭店吃了一碗15块钱的面条，其“吃饱”的基本需求满足后，可能会向服务员要一杯水喝，面对这种要求，有的服务员会马上为其提供，有的服务员则会置之不理，让顾客长久等待，或是给顾客端来一杯滚烫的热水。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">对此种要求，如果服务人员能够满足客户，客户不会认为商家的服务有多好；但是如果不能满足，客户则会觉得非常失望，这种需求就称为期望需求。</span></p><p style="margin-left: 42px; line-height: 1.75em;"><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">2.2</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">满足期望需求的方法</span></strong></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">满足客户期望需求的方法是掌控客户的期望值，由于不同人对同一件事情的期望不一样，企业首先要确认自身服务在行业中的位置，是处于平均标准之上还是标准之下。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">其次要学会控制标准，一种控制标准方法叫做“腊肠切片法“，意思是满足客户需求时要像切腊肠一样，一点一点地满足，不要一次性全部提供，这是因为服务是有成本的，任何企业都不能无限制地为客户提供服务。在服务的过程中，关键是要把握客户的心理，控制好服务标准。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">心理学上有一种现象叫做斯德哥尔摩综合症，反映的是人内心的一种受虐心理——越是难得到的东西，就越会加以珍惜。根据这种心理，商家推出了许多营销方式，比如饥饿营销。所以有句话说得非常好，我们不仅要为客户服务，更重要的是让客户感觉到服务的价值。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><strong style="text-indent: 0px;"><span style="font-size: 17px; line-height: 150%; font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; letter-spacing: 2px;">三、<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-weight: normal; font-stretch: normal; font-size: 9px; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp; </span></span></strong><strong style="text-indent: 0px;"><span style="font-size: 17px; line-height: 150%; font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">服务的三种境界</span></strong></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">服务的三种境界分别是：迎合、影响、掌握。下面用一个案例来介绍这三种境界。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><strong><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">【案例】飞机何时能起飞？</span></strong></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">一场大雨过后，北京变成了一座“海滨城市”。叶老师在大兴讲完课后，直奔首都国际机场，准备飞往下一个城市。一路上，首都机场的报告显示已经有两个航班取消了，叶老师非常担心自己乘坐的航班会被取消，还好总算没有听到坏消息。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">好不容易登上了飞机，外面的雨依旧下个不停，原定8:20起飞的航班，直到10点还没有起飞的迹象。飞机上的乘客越来越焦虑，甚至开始吵起来：“到底还能不能飞，不能飞，就让我们回去回家睡觉去！”</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">这时，一位空姐溜达过来，一边给客乘客倒水，一边说：“对不起，这个事情我们也不好说，这还要看老天爷。“</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">大家本来就很急躁，听这样一说更着急了，吵得更厉害了：“你们到底飞不飞，不飞就让我们下去，让我们在这里等什么，我们都快缺氧了。”</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">此时，一位机长出来微笑着对大家说：“大家不要紧张，我们的飞机会在合适的时候起飞。“有人马上问：”合适的时候是什么时候？“机长说：”飞机起飞的条件比降落的条条件低，所以大家如果看到飞机降落，我们的飞机就能起飞了。”</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">机舱里一下子安静了下来，大家都朝窗外看看有没有飞机降落。无疑，机长用自己的专业素养以及对时机的准确把握控制住了事态，消除了乘客的焦虑情绪。终于，有一架飞机降落了，人们开始议论起来。这时机长又出现了，他微笑着告诉大家：“已经有飞机降落了，半小时后我们的飞机就能起飞。”果然半小时后，飞机起飞了。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">从这个例子可以看出，要想对客户有影响力，必须具备专业能力，为客户提供专业的解决方案，这样才能赢得客户的信赖。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">事实上，专业不仅体现在高科技岗位上，只要足够用心，所有岗位都能体现专业性，赢得客户的信赖。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><strong><span style="font-size: 17px; line-height: 150%; font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; letter-spacing: 2px;">四、</span></strong><strong><span style="font-size: 17px; line-height: 150%; font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">满足客户的渴望需求</span></strong></p><p style="margin-left: 42px; line-height: 1.75em;"><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">4.1</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">什么是渴望需求</span></strong></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">与基本需求、期望需求相比，客户的渴望需求是更高层面的需求。比如，客户花15块钱买一碗面条，能够吃饱是基本需求，吃饱后要求喝水和餐巾纸是期望需求，希望服务员揉揉肩膀、捶捶腿则是渴望需求。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">渴望需求有两个标准：第一，如果服务员不能提供，客户也能够接受，不会非常不满意；第二，如果服务者满足了客户的此类要求，客户会感觉到非常开心。</span></p><p style="margin-left: 42px; line-height: 1.75em;"><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">4.2</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">满足渴望需求的方法</span></strong></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">当客户产生渴望需求，即使服务者确实无法满足，也要采用正确的应对之策，即满足客户的情感需求。每个人心中都有三种情感需求，分别是：尊贵感、安全感、认同感。</span><span style="font-family: &quot;思源黑体 CN Regular&quot;, sans-serif; font-size: 17px; letter-spacing: 2px;">&nbsp;</span></p><p style="text-indent: 43px; line-height: 1.75em;"><strong><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">五、满足客户意料之外的需求</span></strong></p><p style="text-indent: 43px; line-height: 1.75em;"><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">5.1</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">什么是意料之外的需求</span></strong></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">在吃饭时，“吃饱是“基本需求”，喝水是“期望需求”，捶背是“渴望需求”，这些都是客户能够想到的，而海底捞为顾客合唱《童年》则满足了顾客意料之外的需求。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">此外，有位顾客在海底捞曾经遇到这样一件事：他和几个朋友吃完饭后，发现几个人竟然都没带钱包，然后非常尴尬和不安地问工作人员能不能下次送过来，没想到海底捞服务员说“没关系，你们可以走了”。这种服务真的出乎客户的意料。</span></p><p style="text-indent: 43px; line-height: 1.75em;"><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">5.2</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">满足意料之外的需求的方法</span></strong></p><p style="text-indent: 43px; line-height: 1.75em;"><span style="font-size:17px;line-height:150%;font-family: &#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing: 2px;background:white">提供意料之外的服务有两种方式：一是物质，比如降价、返券等，这种方式采用几次过后，客户就会将其变为期望需求或渴望需求，一旦得不到满足，就会很不满意。所以满足客户意料之外的需求时，要采用另一种方式——用心，即标准化与人性化相结合。</span></p><p style="text-indent: 43px;"><span style="font-family: &quot;思源黑体 CN Regular&quot;, sans-serif;"><span style="font-size: 17px; letter-spacing: 2px;">今天的课程就到这里，谢谢大家！</span></span></p></section></section></section></section><section powered-by="xiumi.us" style="white-space: normal; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); text-align: center; line-height: 2; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><span style="font-size: 18px;"><br/></span></p><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important; text-align: center;"><span style="font-size: 18px;">想和慧工云小学妹有更多互动？</span></p><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important; text-align: center;"><span style="font-size: 18px;">就添加慧工云小学妹微信吧！</span></p></section><section powered-by="xiumi.us" style="white-space: normal; margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; vertical-align: middle; display: inline-block; line-height: 0; width: 101.547px; overflow-wrap: break-word !important;"><img data-ratio="1" data-src="https://mmbiz.qpic.cn/sz_mmbiz_gif/YxSSnpu6MW0CIoKC0f9U1ALN0bHmzzVfdqHmAlujAniaYos5t6H3zUomx1QoILFNCMdeV5eknVH2AfsYvjfV6iag/640?wx_fmt=gif" data-type="gif" data-w="300" width="100%" _width="101px" class="" src="https://cdn-2c-02.industics.com/public/upload/image/20210427/1619513412610148.gif" crossorigin="anonymous" alt="图片" data-fail="0" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; background-color: rgb(238, 237, 235); border-width: 1px; border-style: solid; border-color: rgb(238, 237, 235); background-size: 22px; background-position: center center; background-repeat: no-repeat; vertical-align: middle; overflow-wrap: break-word !important; height: auto !important; visibility: visible !important; width: 101px !important;"/></section></section><section powered-by="xiumi.us" style="white-space: normal; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); font-size: 14px; text-align: center; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important; text-align: center;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; background-color: rgb(255, 202, 0); font-size: 16px; overflow-wrap: break-word !important;">让慧工云小学妹为您带来更多咨讯</span></p></section><section powered-by="xiumi.us" style="white-space: normal; margin: 0px 0px 10px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; vertical-align: middle; display: inline-block; line-height: 0; width: 406.188px; height: auto; overflow-wrap: break-word !important;"><img data-cropselx1="0" data-cropselx2="404" data-cropsely1="0" data-cropsely2="404" data-ratio="1" data-src="https://mmbiz.qpic.cn/mmbiz_jpg/x7XibiaRviayZiagW37FfCfZVjN1yjwTxTp9s476aRe5aRvwDTfguMibO0zpSibCAJicDFjVovH6Ba9kFhic96qa7cHVbg/640?wx_fmt=jpeg" data-type="jpeg" data-w="430" _width="404px" class="" src="https://cdn-2c-02.industics.com/public/upload/image/20210427/1619513412260744.jpeg" crossorigin="anonymous" alt="图片" data-fail="0" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; background-color: rgb(238, 237, 235); border-width: 1px; border-style: solid; border-color: rgb(238, 237, 235); background-size: 22px; background-position: center center; background-repeat: no-repeat; vertical-align: middle; overflow-wrap: break-word !important; height: auto !important; visibility: visible !important; width: 404px !important;"/></section></section>