<section powered-by="xiumi.us" style="white-space: normal; margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px 5px 0px 20px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px 0px -20px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: left; transform: translate3d(-20px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; 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visibility: visible !important; width: 50px !important;"/></section></section></section></section><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; border-width: 2px; border-radius: 0px; border-style: dashed; border-color: rgb(29, 29, 29) rgb(29, 29, 29) rgb(182, 182, 182) rgb(182, 182, 182); box-shadow: rgb(0, 0, 0) 0px 0px 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 5px 0px -5px; padding: 0px; max-width: 100%; box-sizing: border-box; transform: translate3d(5px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 3px 15px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; border-width: 0px; border-radius: 0px; border-style: none; border-color: rgb(255, 255, 255); box-shadow: rgb(0, 0, 0) 0px 0px 0px; background-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; transform: translate3d(1px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: justify; color: rgb(0, 0, 0); font-size: 17px; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><span style="font-size: 18px;"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;">本周词汇概览</strong></span></p></section></section></section></section></section></section></section></section><p><br/></p><section powered-by="xiumi.us" style="white-space: normal; margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; width: 24px; float: left; border-top: 6px solid rgb(255, 202, 0); border-left: 6px solid rgb(255, 202, 0); border-right-color: rgb(255, 202, 0); border-bottom-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; width: 24px; float: right; border-top: 6px solid rgb(255, 202, 0); border-right: 6px solid rgb(255, 202, 0); border-bottom-color: rgb(255, 202, 0); border-left-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></section></section><section style="margin: -13px 3px; padding: 12px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word; border-width: 1px; border-style: none solid; border-color: rgb(255, 111, 0) rgb(255, 202, 0); border-radius: 6px;"><section powered-by="xiumi.us" style="margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: center; line-height: 1.8; font-size: 15px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;"><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; letter-spacing: 0.544px; cursor: pointer; background-color: rgb(255, 192, 0); box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; max-width: 100%; letter-spacing: 12px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(0, 128, 255)" data-darkmode-original-color-16002497260202="rgb(0, 128, 255)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(0, 128, 255)" data-darkmode-original-color-16002497260202="rgb(0, 128, 255)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">●</strong></strong>&nbsp;</strong><span style="background-color: rgb(255, 192, 0); margin: 0px; padding: 0px; max-width: 100%; letter-spacing: 0.544px; cursor: pointer; font-size: 16px;">261</span>：质量大师——戴明</span></p><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; letter-spacing: 2px; text-indent: 30px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; max-width: 100%; font-size: medium; text-indent: 32px; letter-spacing: 12px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(0, 128, 255)" data-darkmode-original-color-16002497260202="rgb(0, 128, 255)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">●</strong>&nbsp;</strong></strong><span style="margin: 0px; padding: 0px; max-width: 100%; letter-spacing: 0.544px; text-indent: 32px; box-sizing: border-box !important; overflow-wrap: break-word !important;">262</span><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: medium; letter-spacing: 0.544px; text-indent: 32px; box-sizing: border-box !important; overflow-wrap: break-word !important;">：质量大师——约瑟夫·朱兰</span></span></p><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; letter-spacing: 2px; text-indent: 30px; box-sizing: border-box !important; overflow-wrap: break-word !important;">●&nbsp; &nbsp; 263：质量大师——克劳斯比</span></p><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; letter-spacing: 2px; text-indent: 30px; background-color: rgb(255, 255, 255); box-sizing: border-box !important; overflow-wrap: break-word !important;">●&nbsp; &nbsp;&nbsp;264：质量大师——</span></p><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="font-size: 16px; letter-spacing: 2px; text-indent: 30px;">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;费根鲍姆&amp;石川馨</span></p></section></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; width: 24px; float: left; border-bottom: 6px solid rgb(255, 202, 0); border-left: 6px solid rgb(255, 202, 0); border-top-color: rgb(255, 202, 0); border-right-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; width: 24px; float: right; border-bottom: 6px solid rgb(255, 202, 0); border-right: 6px solid rgb(255, 202, 0); border-top-color: rgb(255, 202, 0); border-left-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section></section></section><section powered-by="xiumi.us" style="white-space: normal; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"/></p></section><section powered-by="xiumi.us" style="white-space: normal; margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px 5px 0px 20px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; border-width: 2px; border-radius: 0px; border-style: dashed; border-color: rgb(29, 29, 29) rgb(29, 29, 29) rgb(182, 182, 182) rgb(182, 182, 182); box-shadow: rgb(0, 0, 0) 0px 0px 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 5px 0px -5px; padding: 0px; max-width: 100%; box-sizing: border-box; transform: translate3d(5px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 3px 15px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; border-width: 0px; border-radius: 0px; border-style: none; border-color: rgb(255, 255, 255); box-shadow: rgb(0, 0, 0) 0px 0px 0px; background-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; transform: translate3d(1px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: justify; color: rgb(0, 0, 0); overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-align: left; text-indent: 32px; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 18px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;">261<strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0.544px; overflow-wrap: break-word !important;">『质量大师——戴明</strong></strong><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;">』</strong></span></p></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style="white-space: normal; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 15px 0px -15px; padding: 0px; max-width: 100%; box-sizing: border-box; align-items: center; display: flex; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 1 0 1px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; align-items: center; display: flex; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 1 1 auto; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; background-color: rgb(255, 202, 0); height: 1px; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 0 0 auto; box-shadow: rgb(255, 202, 0) 0px 0px 0px; line-height: 0; letter-spacing: 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 10px; height: 30px; vertical-align: top; overflow: hidden; border-width: 0px; box-shadow: rgb(255, 202, 0) 0px 0px 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 10px 0px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; font-size: 0px; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 10px; height: 10px; vertical-align: top; overflow: hidden; background-color: rgb(255, 202, 0); border-width: 5px; border-radius: 0px; border-style: solid; border-color: rgb(255, 202, 0); box-shadow: rgb(255, 255, 255) 1px 1px 0px inset; line-height: 0; letter-spacing: 0px; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></section></section></section></section></section></section></section></section><section style="margin: 0px; padding: 0px 10px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 0 1 auto; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: center; font-size: 18px; color: rgb(255, 202, 0); letter-spacing: 3px; line-height: 1; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;">文字专栏</strong></p></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 1 0 1px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; 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line-height: 1.8; letter-spacing: 1.8px; overflow-wrap: break-word !important;"><p style="margin: 0cm 0cm 0.0001pt; padding: 0px; max-width: 100%; clear: both; min-height: 1em; letter-spacing: 1.8px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-align: justify; text-indent: 32.3pt; line-height: 25.5px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></p><p style="margin: 0px 0px 0.1px; padding: 0px; max-width: 100%; letter-spacing: 1.8px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-align: justify; text-indent: 43px; line-height: 1.75em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; line-height: 25.5px; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 18px; box-sizing: border-box !important; overflow-wrap: break-word !important;">各位朋友大家好，欢迎来到Tonii老师精益讲堂，接下来Tonii老师将带领大家进入“每天5分钟，精益伴你行”系列课程。</span></p><p style="margin: 0px 0px 0.1px; padding: 0px; max-width: 100%; letter-spacing: 1.8px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-align: justify; text-indent: 43px; line-height: 1.75em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; line-height: 25.5px; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 18px; box-sizing: border-box !important; overflow-wrap: break-word !important;">本周的每日一词将为大家介绍4位质量管理大师，分别是戴明、朱兰、克劳斯比、菲根鲍姆和石川馨。</span></p><p style="margin: 0px 0px 0.1px; padding: 0px; max-width: 100%; letter-spacing: 1.8px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-align: justify; text-indent: 43px; line-height: 1.75em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; line-height: 25.5px; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 18px; box-sizing: border-box !important; overflow-wrap: break-word !important;"></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">在质量管理领域，没有谁能够像戴明博士那样拥有如此广泛的影响力。戴明获得的是物理学博士学位，最初是一个统计学家，他的许多理念都可以追溯到这些源头：</span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">在20世纪二三十年代统计质量控制阶段的早期，他在西方电气公司工作，戴明意识到了从统计学角度观察管理过程的重要性。在第二次世界大战期间，作为美国国防工作的一部分，他曾教授过质量控制课程，但他认识到只是向工程师和工厂工人们讲授统计学，永远无法解决生产中所需解决的根本性的质量问题。</span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">戴明理念的核心在于在最高管理层的领导下，通过降低设计生产和服务过程中的不确定性和变异性，而持续改进产品和服务的质量。戴明提出了实现卓越质量的14点建议。</span></p><p style="text-indent: 43px"><span style="font-size: 18px;"><strong style="color: rgb(0, 0, 0); letter-spacing: 1.8px;"><span style="font-size: 18px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px;">1. </span></strong><strong style="color: rgb(0, 0, 0); letter-spacing: 1.8px;"><span style="font-size: 18px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">创建一个愿景并作出承诺</span></strong></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">一个组织必须明确其价值观、使命和未来的愿景，从而为管理层和员工提供长期的方向。戴明相信企业不应只是追求利润，而应是一种以服务顾客及其雇员为基本宗旨的社会存在。</span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">为了履行这一宗旨，他们必须具有长远的眼光，投资于创新、培训和教育，并承担担任工作岗位和改善公司竞争地位的责任。这种责任落在最高管理层的肩上，他们必须表现出对此的承诺。</span></p><p style="text-indent: 43px"><span style="font-size: 18px;"><strong style="color: rgb(0, 0, 0); letter-spacing: 1.8px;"><span style="font-size: 18px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px;">2. </span></strong><strong style="color: rgb(0, 0, 0); letter-spacing: 1.8px;"><span style="font-size: 18px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">接受新的理念</span></strong></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">以往的管理方法建立在20世纪初泰罗的原则基础之上，这些原则如“定额制生产”、“工作测量”、“对立的劳资关系”等，已经无法适应今天全球化商业环境。</span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">戴明很久以前就认识到这个问题，并开始致力于改变人们“忽视质量改进”的普遍态度，尤其是如果产品不符合规范或不符合使用，就会导致顾客不满，公司就不能生存。因此企业必须树立“顾客驱动”的理念，以雇员和管理层的合作为基础来进行持续不断的改进。</span></p><p style="text-indent: 43px"><span style="font-size: 18px;"><strong style="color: rgb(0, 0, 0); letter-spacing: 1.8px;"><span style="font-size: 18px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px;">3. </span></strong><strong style="color: rgb(0, 0, 0); letter-spacing: 1.8px;"><span style="font-size: 18px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">理解检验</span></strong></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">戴明清楚“检验”在过去一直是质量控制的重要手段，他主张工人要为他们自己的工作负责，而不是把问题留给生产线下的其他人。可以运用简单的统计工具来帮助控制过程，并消除将大规模的检验作为主要的质量控制活动的做法。检验应当用作“改进”的信息收集工具，而不是保证质量或怪罪员工的手段。</span></p><p style="text-indent: 43px"><span style="font-size: 18px;"><strong style="color: rgb(0, 0, 0); letter-spacing: 1.8px;"><span style="font-size: 18px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px;">4. </span></strong><strong style="color: rgb(0, 0, 0); letter-spacing: 1.8px;"><span style="font-size: 18px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">单纯依据成本做决策</span></strong></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">采购部门长期以来一直是被成本最小化和供应商之间的竞争所驱动的，而不论质量的好坏。戴明督促企业与少数供应商建立长期的合作关系，以保证供应商的忠诚，进而为双方的改进提供机会。</span></p><p style="text-indent: 43px"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">5.&nbsp;</span></strong><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">持续不断的改进</span></strong></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">改进对于设计和运营来说都是必不可少的，产品和服务设计上的改进源于对顾客需求的理解、持续的市场调研、其他途径获得的反馈，以及对制造和服务提供过程的理解。</span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">运营改进则通过减少变异的根源和影响，以及鼓励全体员工创新工作方法，以寻求更加有效的工作方法。</span></p><p style="text-indent: 43px"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">6.&nbsp;</span></strong><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">开展培训</span></strong></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">人是组织最宝贵的资源，他们想做好自己的工作，但很多时候却不知道如何去做。管理层必须承担责任，去帮助他们培训，这不仅可以促进质量和生产率的提高，同时还可以提高员工的士气。</span></p><p style="text-indent: 43px"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">7.&nbsp;</span></strong><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">进行领导</span></strong></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">戴明认为缺乏领导是改进的最大障碍之一，管理当局的工作应当是领导而非监督，监督只是对工作进行监视和指挥，领导则意味着帮助员工用最少的气力把工作做好。</span></p><p style="text-indent: 43px"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">8.&nbsp;</span></strong><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">去除恐惧</span></strong></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">这一点构成了戴明十四点中数项的基础。恐惧反映在很多方面，恐惧报复、恐惧失败、恐惧无知。离开了管理层和员工之间的相互尊重，任何一个系统都不可能正常运行。</span></p><p style="text-indent: 43px"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">9.&nbsp;</span></strong><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">优化团队的努力</span></strong></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">团队有助于打破部门间与个人间的壁垒。当经理们担心可能失去权力时，职能部门间的壁垒就会形成，为了晋升和绩效排名而产生内部竞争，会加剧壁垒的产生。缺乏合作导致了质量的低劣，因为各个部门不清楚他们的顾客需要什么，也无法从他们的内部供应商那里获得他们的所需。</span></p><p style="text-indent: 43px"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">10.&nbsp;</span></strong><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">停止说教</span></strong></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">许多早期的质量改进活动都聚焦于“行为改进”方面，可是诸如”号召零缺陷“、”一次就把事情做好“，此类的标语口号和动员活动都指错了对象。这些动员活动假定所有的质量问题都源于人的行为，仅靠一些激励措施就可以让员工改进质量。</span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">激励性的方法忽视了诸多问题的主要根源在于系统，源自系统设计的变异原因是管理当局的问题，而非员工的问题。</span></p><p style="text-indent: 43px"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">11.&nbsp;</span></strong><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">取消数量定额和目标管理</span></strong></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">许多组织都是在用数字来管理，测量一直而且仍然用于惩罚。标准和定额源于短视，并且会造成恐惧，他们并不鼓励改进，特别是当奖励和绩效评估与完成定额联系在一起的时候，工人会牺牲质量去完成目标。</span></p><p style="text-indent: 43px"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">12.&nbsp;</span></strong><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">消除影响人们工作自豪感的障碍</span></strong></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">用戴明的话来说，生产第一线甚至包括管理层的人们在内，常常被视为一种商品，戴明相信绩效评估是阻碍工作自豪感的最大障碍之一。</span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">绩效评估通过促进对有限资源的争夺，而摧毁了团队精神，由于追求数量目标而非质量而鼓励平庸，注重短期目标而不鼓励冒险，并且把人的资源与其他资源混为一谈。</span></p><p style="text-indent: 43px"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">13.&nbsp;</span></strong><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">鼓励教育与自我改进</span></strong></span></p><p style="text-indent: 43px"><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">这一点与第6点之间的差别非常细微。第6点强调对特定的岗位的技能的培养，第13点指的则是为了自我发展而进行的，持续而广泛的教育。</span></p><p style="text-indent: 43px"><span style="color: rgb(0, 0, 0); font-size: 18px;"><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">14.&nbsp;</span></strong><strong><span style="color: rgb(0, 0, 0); font-size: 17px; font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white;">采取行动</span></strong></span></p><p><span style="font-family: &quot;思源黑体 CN Regular&quot;; letter-spacing: 2px; background: white; color: rgb(0, 0, 0); font-size: 18px;">任何文化的变革都始于最高管理层，但也涉及每个人。一个公司的文化变革通常都会遭到怀疑和抵制。很多企业会感到难以对付，尤其是戴明主张应当根除的传统管理方式早已根深蒂固的那些企业。</span></p><section style="margin: 0px; padding: 0px; max-width: 100%; letter-spacing: 1.8px; text-indent: 43px; line-height: 1.75em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; line-height: 25.5px; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; font-size: 18px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></span></section><section style="margin: 0px; padding: 0px; max-width: 100%; letter-spacing: 1.8px; text-indent: 43px; line-height: 1.75em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; line-height: 25.5px; color: black; 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