249-8D工作方法概述

2021年04月26日 19:04

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padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; transform: translate3d(1px, 0px, 0px);"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; text-align: justify; color: rgb(0, 0, 0); font-size: 17px;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;">本周词汇概览<br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></strong></p></section></section></section></section></section></section></section></section><p><br/></p><section powered-by="xiumi.us" style="margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; height: 16px;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; height: 16px; width: 24px; float: left; border-top: 6px solid rgb(255, 202, 0); border-left: 6px solid rgb(255, 202, 0); border-right-color: rgb(255, 202, 0); border-bottom-color: rgb(255, 202, 0);"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; height: 16px; width: 24px; float: right; 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box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; letter-spacing: 0.544px; cursor: pointer; background-color: rgb(255, 192, 0); box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; letter-spacing: 12px;"><strong data-darkmode-color-16002497260202="rgb(0, 128, 255)" data-darkmode-original-color-16002497260202="rgb(0, 128, 255)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(0, 128, 255)" data-darkmode-original-color-16002497260202="rgb(0, 128, 255)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">●</strong></strong> </strong>249：8D工作方法概述</span></p><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: 16px; letter-spacing: 2px; text-indent: 30px;"><strong data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: medium; text-indent: 32px; letter-spacing: 12px;"><strong data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(0, 128, 255)" data-darkmode-original-color-16002497260202="rgb(0, 128, 255)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">●</strong> </strong></strong><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: medium; letter-spacing: 0.544px; text-indent: 32px;">250：8D步骤详解</span></span></p><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; letter-spacing: 2px; text-indent: 30px; background-color: rgb(255, 255, 255); box-sizing: border-box !important; overflow-wrap: break-word !important;">●    251：戏说8D案例</span></p><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: 16px; letter-spacing: 2px; text-indent: 30px;">●    252：8D分析工具-FMEA</span><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></p></section></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; height: 16px;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; 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letter-spacing: 0.544px; white-space: normal; background-color: rgb(255, 255, 255); text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px 5px 0px 20px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; display: inline-block; min-width: 10%; vertical-align: top;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; display: inline-block; min-width: 10%; vertical-align: top; border-width: 2px; border-radius: 0px; border-style: dashed; border-color: rgb(29, 29, 29) rgb(29, 29, 29) rgb(182, 182, 182) rgb(182, 182, 182); box-shadow: rgb(0, 0, 0) 0px 0px 0px;"><section powered-by="xiumi.us" style="margin: 5px 0px -5px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; transform: translate3d(5px, 0px, 0px);"><section style="margin: 0px; padding: 3px 15px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; display: inline-block; min-width: 10%; vertical-align: top; border-width: 0px; border-radius: 0px; border-style: none; border-color: rgb(255, 255, 255); box-shadow: rgb(0, 0, 0) 0px 0px 0px; background-color: rgb(255, 202, 0);"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; transform: translate3d(1px, 0px, 0px);"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; text-align: justify; color: rgb(0, 0, 0);"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-align: left; text-indent: 32px; overflow-wrap: break-word !important;"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: 18px;">249</span><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; letter-spacing: 0.544px;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; font-size: 18px;">『8D工作方法概述</span></strong></strong><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; font-size: 18px;">』</strong></p></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; white-space: normal; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 15px 0px -15px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; align-items: center; display: flex;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; display: inline-block; vertical-align: bottom; width: auto; flex: 1 0 1px;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; align-items: center; display: flex;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; display: inline-block; vertical-align: bottom; width: auto; flex: 1 1 auto;"><section powered-by="xiumi.us" style="margin: 0px; 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padding: 0px 10px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; display: inline-block; vertical-align: bottom; width: auto; flex: 0 1 auto;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; text-align: center; font-size: 18px; color: rgb(255, 202, 0); letter-spacing: 3px; line-height: 1;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;">文字专栏</strong></p></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important; display: inline-block; vertical-align: bottom; width: auto; flex: 1 0 1px;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; 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letter-spacing: 0.544px; white-space: normal; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 677px; vertical-align: top; border-color: rgb(255, 211, 171) rgb(255, 202, 0) rgb(255, 202, 0); border-width: 1px; border-radius: 0px; border-style: none solid solid; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 20px 0px 13px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px 10px; max-width: 100%; box-sizing: border-box; color: rgb(240, 176, 121); line-height: 1.8; letter-spacing: 1.8px; overflow-wrap: break-word !important;"><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; margin: 0px 0px 0.1px; padding: 0px; max-width: 100%; text-align: justify; text-indent: 43px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 1.75em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; line-height: 25.5px; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">各位朋友大家好，欢迎来到Tonii老师精益讲堂，接下来Tonii老师将带领大家进入，每天5分钟，精益伴你行系列课程。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; margin: 0px 0px 0.1px; padding: 0px; max-width: 100%; text-align: justify; text-indent: 43px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 1.75em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important; line-height: 25.5px; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"></span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">今天将为大家介绍一种处理客户投诉的方法，叫8D工作方法，又称团队导向问题解决方法。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">一、8D工作方法的起源</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">二战期间，美国政府率先采用一种类似8D的流程，军事标准1520，又称之为不合格品的修正行动及部署系统。1987年福特汽车公司首次用书面记录下8D，在其一份课程手册中，这一方法被命名为<strong>团队导向的问题解决法</strong>。当时福特的动力系统部门正被一些经年累月反复出现的生产问题搞得焦头烂额，因此其管理层提请福特集团提供指导课程，帮助解决难题。</span><span style="color: black; font-family: "思源黑体 CN Regular", sans-serif; letter-spacing: 2px;"> </span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">二、8D的适用范围</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">该方法适用于解决各类可能遇到的简单或复杂的问题。8D方法就是要建立一个体系，让整个团队共用信息，努力达成目标。8D本身不提供成功解决问题的方法或途径，但它是解决问题的一个很有用的工具。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">8D亦适用于过程能力指数低于其应有值时有关问题的解决。它是面对顾客投诉及重大不良影响时提供解决问题的方法，是美国福特公司解决产品质量问题的一种方法。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">三、8D的目标</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="color: black; font-family: "思源黑体 CN Regular", sans-serif; letter-spacing: 2px;"><strong style="color: rgb(240, 176, 121); font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 1.8px; text-indent: 43px; white-space: normal; background-color: rgb(255, 255, 255);"><span style="line-height: 25.5px; font-family: "思源黑体 CN Regular", sans-serif; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">· </span></strong>提高解决问题的效率</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="color: black; font-family: "思源黑体 CN Regular", sans-serif; letter-spacing: 2px;"><strong style="color: rgb(240, 176, 121); font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 1.8px; text-indent: 43px; white-space: normal; background-color: rgb(255, 255, 255);"><span style="line-height: 25.5px; font-family: "思源黑体 CN Regular", sans-serif; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">· </span></strong>积累解决问题的经验</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="color: black; font-family: "思源黑体 CN Regular", sans-serif; letter-spacing: 2px;"><strong style="color: rgb(240, 176, 121); font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 1.8px; text-indent: 43px; white-space: normal; background-color: rgb(255, 255, 255);"><span style="line-height: 25.5px; font-family: "思源黑体 CN Regular", sans-serif; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">· </span></strong>提供找出现存的与质量相关的框架</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="line-height: 150%; font-family: "思源黑体 CN Regular", sans-serif; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><strong style="color: rgb(240, 176, 121); font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 1.8px; text-indent: 43px; white-space: normal; background-color: rgb(255, 255, 255);"><span style="line-height: 25.5px; font-family: "思源黑体 CN Regular", sans-serif; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">· </span></strong>杜绝或尽量减少重复问题出现</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">8D格式的原则是针对出现的问题，找出问题产生的根本原因，提出短期、中期和长期对策，并采取相应行动措施。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">8D法可跨部门建立小组来加强部门间的协调，推进问题有效解决，从而改进整个过程的质量，防止相同或类似问题的再发生，以保证产品质量。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">四、8D工作法的运用</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="color: black; font-family: "思源黑体 CN Regular", sans-serif; letter-spacing: 2px;"><strong style="color: rgb(240, 176, 121); font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 1.8px; text-indent: 43px; white-space: normal; background-color: rgb(255, 255, 255);"><span style="line-height: 25.5px; font-family: "思源黑体 CN Regular", sans-serif; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">· </span></strong>不合格品的产品质量</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="color: black; font-family: "思源黑体 CN Regular", sans-serif; letter-spacing: 2px;"><strong style="color: rgb(240, 176, 121); font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 1.8px; text-indent: 43px; white-space: normal; background-color: rgb(255, 255, 255);"><span style="line-height: 25.5px; font-family: "思源黑体 CN Regular", sans-serif; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">· </span></strong>顾客投诉反复频发问题</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="color: black; font-family: "思源黑体 CN Regular", sans-serif; letter-spacing: 2px;"><strong style="color: rgb(240, 176, 121); font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 1.8px; text-indent: 43px; white-space: normal; background-color: rgb(255, 255, 255);"><span style="line-height: 25.5px; font-family: "思源黑体 CN Regular", sans-serif; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">· </span></strong>需要团队作业的问题</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong style="letter-spacing: 1.8px;"><span style="line-height: 150%; font-family: "思源黑体 CN Regular", sans-serif; color: black; letter-spacing: 2px;">五、<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-weight: normal; font-stretch: normal; font-size: 9px; line-height: normal; font-family: "Times New Roman";"> </span></span></strong><strong style="letter-spacing: 1.8px;"><span style="line-height: 150%; font-family: "思源黑体 CN Regular", sans-serif; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">8D</span></strong><strong style="letter-spacing: 1.8px;"><span style="line-height: 150%; font-family: "思源黑体 CN Regular", sans-serif; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">工作方法的8个步骤</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">8D是解决问题的8条基本准则，或称8个工作步骤，但在实际应用中却有9个步骤。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D0:征兆紧急反应措施</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D1:小组成立</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D2:问题说明</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D3:实施并验证临时措施</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D4:确定并验证根本原因</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D5:选择和验证永久纠正措施</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D6:实施永久纠正措施</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D7:防止再发生</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D8:小组祝贺</span><span style="color: black; font-family: "思源黑体 CN Regular", sans-serif; letter-spacing: 2px; text-indent: 0px;"> </span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D0:</span></strong><a name="_Hlk70347399"></a><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">征兆紧急反应措施</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">目的：主要是为了看此类问题是否需要8D来解决，有些问题太小或是不适用于8D来解决问题，例如价格经费等等。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">这一步是针对问题发生时候的紧急反应，关键要点是判定问题的类型、大小、范畴等等。与D3不同，D0是针对问题发生的反应，而D3是针对产品或服务问题本身的暂时应对措施。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D1:</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">小组成立</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">目的：成立一个小组。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">小组成员具备工艺产品的知识，有配给的时间并授予了许可证，同时应具有所要求的能解决问题和实施纠正措施的技术素质。小组必须有一个指导和小组长。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D2:</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">明确问题</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">目的：用量化的术语详细说明与该问题有关的内部外部顾客抱怨。如什么地点、时间、程度、频率等，什么东西出了什么问题？</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">方法：质量风险评定、FMEA分析。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D3:</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">实施并验证临时措施</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">目的：保证在永久纠正措施之前，将问题与内部外部顾客隔离。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">方法：FMEA分析、DOE、PPM。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D4:</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">确定并验证根本原因</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">目的：用统计工具列出可以用来解释问题起因的所有潜在原因，将问题说明中提到的造成偏差的一系列事件或环境原因相互隔离测试，并确定产生问题的根本方法。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">方法：FMEA、DOE、控制图、5why法。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D5:</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">选择并验证永久纠正措施</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">目的：在生产前测试方法，并对方法方案进行评论、评审，以确定所选的校正措施，能够解决客户问题，同时对其他过程不会有不良影响。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">方法：FMEA。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D6:</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">实施永久纠正措施</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">目的：制定一个实施永久措施的计划，确定过程是控制方法并纳入文件，以确保根本原因的消除，在生产中应用该措施时应监督其长期效果。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">方法：防错统计控制。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D7:</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">预防再发生</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">目的：修改现有的管理系统、操作系统、工作惯例、设计与规程，以防止这一问题与所有类似问题重复发生。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">D8:</span></strong><strong><span style="font-size:17px;line-height:150%;font-family:'思源黑体 CN Regular',sans-serif;color:black;letter-spacing:2px;background:white">小组祝贺</span></strong></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">目的：承认小组的集体努力，对小组工作进行总结并祝贺。</span></p><p style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; text-indent: 43px; line-height: 150%;"><span style="font-size:17px;line-height:150%;font-family: '思源黑体 CN Regular',sans-serif;color:black;letter-spacing: 2px;background:white">以上就是8D方法的一些概述及相应的步骤。</span></p><section style="font-family: -apple-system, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; margin: 0px; padding: 0px; max-width: 100%; text-indent: 43px; line-height: 1.75em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; line-height: 25.5px; 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