<section powered-by="xiumi.us" style="white-space: normal; margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px 5px 0px 20px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px 0px -20px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: left; transform: translate3d(-20px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 50px; height: 55px; vertical-align: top; overflow: hidden; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; vertical-align: middle; display: inline-block; line-height: 0; width: 50px; overflow-wrap: break-word !important;"><img data-ratio="1.0538117" data-type="gif" data-w="446" width="100%" data-src="https://mmbiz.qpic.cn/sz_mmbiz_gif/SeErbKf71pDiaRoiau20KUnxok09GdtYSxJMTLHqVKib5KlO1cGKMpUAqa0M9hQDHmLajKvypYKBB3gH4N3jjDU8A/640?wx_fmt=gif" _width="50px" class="" src="https://cdn-2c-02.industics.com/public/upload/image/20210427/1619513411406951.gif" crossorigin="anonymous" alt="图片" data-fail="0" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; vertical-align: middle; overflow-wrap: break-word !important; height: auto !important; visibility: visible !important; width: 50px !important;"/></section></section></section></section><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; border-width: 2px; border-radius: 0px; border-style: dashed; border-color: rgb(29, 29, 29) rgb(29, 29, 29) rgb(182, 182, 182) rgb(182, 182, 182); box-shadow: rgb(0, 0, 0) 0px 0px 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 5px 0px -5px; padding: 0px; max-width: 100%; box-sizing: border-box; transform: translate3d(5px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 3px 15px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; border-width: 0px; border-radius: 0px; border-style: none; border-color: rgb(255, 255, 255); box-shadow: rgb(0, 0, 0) 0px 0px 0px; background-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; transform: translate3d(1px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: justify; color: rgb(0, 0, 0); font-size: 17px; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;">本周词汇概览<br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></strong></p></section></section></section></section></section></section></section></section><p style="white-space: normal;"><br/></p><p></p><section powered-by="xiumi.us" style="white-space: normal; margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; width: 24px; float: left; border-top: 6px solid rgb(255, 202, 0); border-left: 6px solid rgb(255, 202, 0); border-right-color: rgb(255, 202, 0); border-bottom-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; width: 24px; float: right; border-top: 6px solid rgb(255, 202, 0); border-right: 6px solid rgb(255, 202, 0); border-bottom-color: rgb(255, 202, 0); border-left-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></section></section><section style="margin: -13px 3px; padding: 12px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word; border-width: 1px; border-style: none solid; border-color: rgb(255, 111, 0) rgb(255, 202, 0); border-radius: 6px;"><section powered-by="xiumi.us" style="margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: center; line-height: 1.8; font-size: 15px; color: rgb(0, 0, 0); overflow-wrap: break-word !important;"><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; letter-spacing: 0.544px; cursor: pointer; background-color: rgb(255, 255, 255); box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; max-width: 100%; letter-spacing: 12px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(0, 128, 255)" data-darkmode-original-color-16002497260202="rgb(0, 128, 255)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(0, 128, 255)" data-darkmode-original-color-16002497260202="rgb(0, 128, 255)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">●</strong></strong>&nbsp;</strong>249：8D工作方法概述</span></p><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; letter-spacing: 2px; text-indent: 30px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; max-width: 100%; font-size: medium; text-indent: 32px; letter-spacing: 12px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong data-darkmode-color-16002497260202="rgb(0, 128, 255)" data-darkmode-original-color-16002497260202="rgb(0, 128, 255)" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;">●</strong>&nbsp;</strong></strong><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: medium; letter-spacing: 0.544px; text-indent: 32px;">250：8D步骤详解</span></span></p><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; letter-spacing: 2px; text-indent: 30px; background-color: rgb(255, 192, 0); box-sizing: border-box !important; overflow-wrap: break-word !important;">●&nbsp; &nbsp; 251：戏说8D案例</span></p><p data-darkmode-color-16002497260202="rgb(163, 163, 163)" data-darkmode-original-color-16002497260202="rgb(0, 0, 0)" data-style="max-width: 100%; box-sizing: border-box; min-height: 1em; color: rgb(0, 0, 0); font-size: medium; text-indent: 2em; overflow-wrap: break-word !important;" class="js_darkmode__419" style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; letter-spacing: 0.544px; font-size: medium; text-align: left; text-indent: 2em; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; letter-spacing: 2px; text-indent: 30px; box-sizing: border-box !important; overflow-wrap: break-word !important;">●&nbsp; &nbsp; 252：8D分析工具-FMEA</span><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></p></section></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; width: 24px; float: left; border-bottom: 6px solid rgb(255, 202, 0); border-left: 6px solid rgb(255, 202, 0); border-top-color: rgb(255, 202, 0); border-right-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; height: 16px; width: 24px; float: right; border-bottom: 6px solid rgb(255, 202, 0); border-right: 6px solid rgb(255, 202, 0); border-top-color: rgb(255, 202, 0); border-left-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section></section></section><section powered-by="xiumi.us" style="white-space: normal; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"/></p></section><section powered-by="xiumi.us" style="white-space: normal; margin: 10px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px 5px 0px 20px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; border-width: 2px; border-radius: 0px; border-style: dashed; border-color: rgb(29, 29, 29) rgb(29, 29, 29) rgb(182, 182, 182) rgb(182, 182, 182); box-shadow: rgb(0, 0, 0) 0px 0px 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 5px 0px -5px; padding: 0px; max-width: 100%; box-sizing: border-box; transform: translate3d(5px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 3px 15px; max-width: 100%; box-sizing: border-box; display: inline-block; min-width: 10%; vertical-align: top; border-width: 0px; border-radius: 0px; border-style: none; border-color: rgb(255, 255, 255); box-shadow: rgb(0, 0, 0) 0px 0px 0px; background-color: rgb(255, 202, 0); overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; transform: translate3d(1px, 0px, 0px); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: justify; color: rgb(0, 0, 0); overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; text-align: left; text-indent: 32px; overflow-wrap: break-word !important;"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 18px; box-sizing: border-box !important; overflow-wrap: break-word !important;">251</span><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; letter-spacing: 0.544px; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 18px; box-sizing: border-box !important; overflow-wrap: break-word !important;">『戏说8D案例</span></strong></strong><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; font-size: 18px; overflow-wrap: break-word !important;">』</strong></p></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style="white-space: normal; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; text-align: justify; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 15px 0px -15px; padding: 0px; max-width: 100%; box-sizing: border-box; align-items: center; display: flex; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 1 0 1px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; align-items: center; display: flex; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 1 1 auto; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; background-color: rgb(255, 202, 0); height: 1px; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 0 0 auto; box-shadow: rgb(255, 202, 0) 0px 0px 0px; line-height: 0; letter-spacing: 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 10px; height: 30px; vertical-align: top; overflow: hidden; border-width: 0px; box-shadow: rgb(255, 202, 0) 0px 0px 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 10px 0px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; font-size: 0px; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 10px; height: 10px; vertical-align: top; overflow: hidden; background-color: rgb(255, 202, 0); border-width: 5px; border-radius: 0px; border-style: solid; border-color: rgb(255, 202, 0); box-shadow: rgb(255, 255, 255) 1px 1px 0px inset; line-height: 0; letter-spacing: 0px; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></section></section></section></section></section></section></section></section><section style="margin: 0px; padding: 0px 10px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 0 1 auto; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: center; font-size: 18px; color: rgb(255, 202, 0); letter-spacing: 3px; line-height: 1; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: both; min-height: 1em; overflow-wrap: break-word !important;"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;">文字专栏</strong></p></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 1 0 1px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; align-items: center; display: flex; transform: rotateY(180deg); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 1 1 auto; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; background-color: rgb(255, 202, 0); height: 1px; overflow-wrap: break-word !important;"><br/></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style="white-space: normal; margin: 0px 0px 10px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); letter-spacing: 0.544px; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 677px; vertical-align: top; border-color: rgb(255, 211, 171) rgb(255, 202, 0) rgb(255, 202, 0); border-width: 1px; border-radius: 0px; border-style: none solid solid; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 20px 0px 13px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px 10px; max-width: 100%; box-sizing: border-box; color: rgb(240, 176, 121); line-height: 1.8; letter-spacing: 1.8px; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0.1px; font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; font-size: 17px; padding: 0px; max-width: 100%; text-align: justify; text-indent: 43px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 1.75em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; line-height: 25.5px; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box !important; overflow-wrap: break-word !important;">各位朋友大家好，欢迎来到Tonii老师精益讲堂，接下来Tonii老师将带领大家进入，每天5分钟，精益伴你行系列课程。</span></p><p style="margin-top: 0px; margin-bottom: 0.1px; font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; font-size: 17px; padding: 0px; max-width: 100%; text-align: justify; text-indent: 43px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; line-height: 1.75em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="margin: 0px; padding: 0px; max-width: 100%; line-height: 25.5px; color: black; letter-spacing: 2px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box !important; overflow-wrap: break-word !important;"></span></p><p style="text-indent:43px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">今天将为大家介绍一下8D解决方法的一个案例。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">想必大家之前都听说过，只许州官放火，不许百姓点灯。时代变迁，我们州官不再要求别人避讳名字了，但是救火的担子却是越来越重了，稍有不慎就会因为处置不当而丢了乌纱帽，怎样救火才是合理的、安全的？</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">我们得需要靠一些方法，这个方法就是8D方法论。</span></p><p style="text-align:left;text-indent:43px"><strong><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">一、反应</span></strong></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">反应是什么？是当州官听说到有人报道失火消息的时候该有的反应，分对内和对外两部分。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">对内指的是要不要采取比较大的举动，也就是我们下面一步一步的动作，这取决于火灾的严重程度。比如有个人来报道：大人不得了了，隔壁王大娘烫头的时候，火候一下子没掌握好，把一旁王大爷的头发烧起来了！</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">这个时候作为州官应该怎么处理？</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">心理活动应该是这样的：不用担心王大爷的情况，我了解。拖了好多年，剩下的那么点头发烧不起多大的火。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">这时候的反应就是对内判断事情严不严重，对外不管事情严不严重，关键是安抚态度要好。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">对于电话来报道的严重情况可以这么回应：你好，我已经了解事情的情况，对于出现这样的问题给你们带来不便，很是抱歉。我们立即安排人手着手解决，在xx时间内给你回复。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">反应在很多情况下容易被人忽略，但却是非常重要的，因为手头资源就这么些，不是所有的火都要采用大流程，都用大资源去解决。另外，如果真的要动用大流程，考虑到流程走完需要时间，所以在这之前先给抱怨的人以反应，告诉他，你们已经知道了，正在着手解决，而不是默默地自己解决，对方以为你不理睬他。</span></p><p style="text-align:left;text-indent:43px"><strong><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">二、找人</span></strong></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">作为州官，你不可能去干所有的事，比如你需要找消防队员、消防队长、医院院长，火势太大的时候，可能还要找宣传部长做好媒体公关。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">然而中堂大人也知道，很多时候你是自己一个人或者安排某一个人干完了所有的事情，然后假装是团队的效果，其实连团伙都称不上，就是你一个人干的。久而久之便练就了一身本领，一个小时内搞定几个人需要几天才能干好的事情。这样的报告大多数情况下是自己在办公室想出来的报告，其效果可想而知，所以有很多的火才会反反复复的发生。</span></p><p style="text-align:left;text-indent:43px"><strong><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">三、讲事情</span></strong></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">按照正常流程，一群人找过来了，需要告诉大家到底出了什么事情。说事情有很多种方法，关键是要讲得大家都能听得懂，比如5W2H就是个很好的方法。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">When</span><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">：什么时候发现的？比如几年几月几号几点发生的？这里需要强调的是如果不是第一次发生，需注明是否是重复发生的很重要。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">Who</span><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">：谁发现的？比如王大娘发现的。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">Where</span><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">：是在王大爷头上发现的，补充一点，地点越具体越好。这对于确定着火地点非常关键，写“在地球上发现的”没有任何意义。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">What</span><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">：发现了什么？发现着火了。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">Why</span><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">：为什么会着火？王大娘烫头发没控制好，火候不好。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">How much</span><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">：火势如何？有多少根头发烧着？</span></p><p style="text-align:left;text-indent:43px"><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">How</span><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">：影响。比如王大娘有没有被烧着，王大爷情绪稳不稳定？</span></p><p style="text-align:left;text-indent:43px"><strong><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">四、去救火</span></strong></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">事情差不多讲一下就得了，王大爷还在那烧着，再晚一点，恐怕头发都没有了。当务之急肯定是先要把火扑灭，不光是要扑头上的火，胡子有没有着火，眉毛等等是不是都有着火。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">其他容易着火的地方都需要考虑，各方面必须百无遗漏，方可一劳永逸，否则这边刚消停，那边火又起。救火队员们疲于奔波，救火的时候也不要忘记和抱怨人沟通，及时反馈信息，尽量减少损失。</span></p><p style="text-align:left;text-indent:43px"><strong><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">五、找原因</span></strong></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">火救完了，拖着疲惫身体的救火队员和周官们还不能休息，为什么？因为着火的原因还没有找到，没有找到真正的原因以后可能还会失火，只有找到真因才算有效解决问题。然而怎么找到真因才是最难的环节，这难度丝毫不至于证明你是你自己，但确实是承上启下最关键的环节。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">因为难加上又累，有些州官便会想着一些万金油的原因了。比如王大娘操作不规范，王大爷质量安全意识薄弱，需加强相关培训。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">任何操作人员的问题都是管理者的问题，不能因为你是州官，就把责任推到老百姓身上。分析原因时之前找人的意义就显现出来了，大家头脑风暴，利用鱼骨图、人机料法环等方法，逐一找原因、排除原因，最后确认原因。</span></p><p style="text-align:left;text-indent:43px"><strong><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">六、上措施</span></strong></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">原因分析毕竟是总结过去，如果不能指导未来的话没有任何意义。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">所以周官们还得接着来，相对于上一环节的万金油这一步骤同样有。比如加强王大爷培训，加强王大娘检查次数，加强隔壁李大叔监察力度，加强过程控制。看着大义凛然，实则没有什么用。措施贵在具体，越具体才越没有空可钻，加强到什么程度没有量化。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">具体方案要以数据说话，比如原来检验频次一天检验一次，现在加强到一个小时检验一次，同样的加强培训，原来培训次数多少，现在培训计划附在这里，培训内容有什么不一样，这样的对策才有支撑。</span></p><p style="text-align:left;text-indent:43px"><strong><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">七、看措施有没有用</span></strong></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">措施上了之后要进行验证，需要有责任人和时间节点，负责人尽量不要用多人。中国的三个和尚没有水喝不是没有道理的，多人负责，最后结果是谁都不负责。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">改善前后的情况尽量量化，不能量化的就拍照片对比，问题解决的结果固然重要，不过过程的乐趣才是最宝贵的财富。</span></p><p style="text-align:left;text-indent:43px"><strong><span style="font-size:17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">八、提前预防</span></strong></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">州官们经常搞不清提前预防和上面提到的措施之间的区别，纠正措施是为消除潜在不合格或其他潜在不期望情况的原因所采取的措施。比如这次发现是王大娘烫头操作不规范这个原因导致的王大爷着火，那就让王大娘规范化操作并进行培训检查，这些都是纠正措施。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">预防措施是为消除潜在不合格或其他潜在不期望情况的原因所采取的措施，更加直接暴力得多。王大娘喜欢烫头发，那就把头发全部剃掉，然后没有头发可烫。王大爷的头发就不会着火了。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">最后就是整个事件完结，进行表彰庆功。</span></p><p style="text-align:left;text-indent:43px"><span style="font-size: 17px;font-family:&#39;思源黑体 CN Regular&#39;,sans-serif;color:black;letter-spacing:2px;background:white">今天的课程就到这里，感谢大家！</span></p></section></section></section></section><section powered-by="xiumi.us" style="white-space: normal; margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; color: rgb(51, 51, 51); font-family: -apple-system, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); text-align: center; line-height: 2; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; clear: 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