2021年03月18日 10:03
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overflow-wrap: break-word; color: rgb(0, 0, 0);"><strong style="margin: 0px; padding: 0px; box-sizing: border-box; max-width: 100%; overflow-wrap: break-word;">016:</strong><strong style="margin: 0px; padding: 0px; box-sizing: border-box; max-width: 100%; overflow-wrap: break-word;">『A3报告』</strong></span></p></section></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; color: rgb(51, 51, 51); text-align: justify; white-space: normal; max-width: 100%; box-sizing: border-box; font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 15px 0px -15px; padding: 0px; max-width: 100%; box-sizing: border-box; align-items: center; display: flex; overflow-wrap: break-word !important;"><section style="margin: 0px; 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border-color: rgb(255, 202, 0); box-shadow: rgb(255, 255, 255) 1px 1px 0px inset; line-height: 0; letter-spacing: 0px; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></section></section></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style="margin: 0px 0px 10px; padding: 0px; color: rgb(51, 51, 51); font-size: 17px; text-align: justify; white-space: normal; max-width: 100%; box-sizing: border-box; font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 677px; vertical-align: top; border-color: rgb(255, 211, 171) rgb(255, 202, 0) rgb(255, 202, 0); border-width: 1px; border-radius: 0px; border-style: none solid solid; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 20px 0px 13px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px 10px; max-width: 100%; box-sizing: border-box; line-height: 1.8; letter-spacing: 1.8px; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; clear: both; max-width: 100%; min-height: 1em; letter-spacing: 1.8px; color: rgb(240, 176, 121); font-size: 14px; text-align: start; text-indent: 43px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="color: rgb(0, 0, 0);"><strong style="text-align: justify; letter-spacing: 1.8px; color: rgb(51, 51, 51); font-size: 17px;"><span style="color: rgb(0, 0, 0); font-family: "思源黑体 CN Regular"; letter-spacing: 2px;">什么是A</span></strong><strong style="text-align: justify; letter-spacing: 1.8px; color: rgb(51, 51, 51); font-size: 17px;"><span style="color: rgb(0, 0, 0); font-family: "思源黑体 CN Regular"; letter-spacing: 2px;">3</span></strong><strong style="text-align: justify; letter-spacing: 1.8px; color: rgb(51, 51, 51); font-size: 17px;"><span style="color: rgb(0, 0, 0); font-family: "思源黑体 CN Regular"; letter-spacing: 2px;">报告?</span></strong><span style="color: rgb(0, 0, 0); margin: 0px; padding: 0px; max-width: 100%; font-size: 17px; letter-spacing: 2px; text-align: justify; box-sizing: border-box !important; overflow-wrap: break-word !important;"></span></span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="color: rgb(0, 0, 0);"><strong><span style="color: rgb(0, 0, 0); font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px;">A3报告是通过一页A3纸的文件,用PDCA循环的方法来展示问题解决的过程和结果。</span></strong><span style="color: rgb(0, 0, 0); font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px;"><span style="color: rgb(0, 0, 0); font-family: "思源黑体 CN Regular";">大家都知道</span>PDCA是计划、执行、检查和<span style="color: rgb(0, 0, 0); font-family: "思源黑体 CN Regular";">行动</span>4个英文单词的首字母。 换句话说,A3报告就是一个系统性解决问题的方法,所以说A3报告本质上是一个解决问题的小项目。 </span></span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="color: rgb(0, 0, 0);"><strong><span style="color: rgb(0, 0, 0); font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px;"><span style="color: rgb(0, 0, 0); font-family: "思源黑体 CN Regular";">什么时候用</span>A3报告</span></strong><strong><span style="color: rgb(0, 0, 0); font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px;">呢?</span></strong></span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">第一种情形:没有采取预防措施,当出现问题需要救火时,一堆人都扑过去救火。</span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">第二种情形:问题解决完了之后又出现。</span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">第三种情形:解决问题时,甚至没有理清楚出现了什么问题,就开始提出解决措施。</span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">如果出现了三种情形之一,那么就需要使用A3报告。A3报告被很多推行精益的公司推崇。 当时Tonii老师离开丹纳赫的时候,有一家公司面试Tonii老师,他就问,你们以前是不是经常用A3报告?你把A3报告的主旨跟我讲一讲。因为很多人认为如果一个公司把A3报告用好了,基本上他们公司是系统性的解决问题。 </span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">另外一个大家可以知道,在A3报告这种解决问题的方法中,几乎把精益的所有工具都用到了。一个A3报告用的好的公司,精益也差不了。</span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="color: rgb(0, 0, 0);"><strong><span style="color: rgb(0, 0, 0); font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px;">使用</span></strong><strong><span style="color: rgb(0, 0, 0); font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px;">A3报告的流程是什么呢?</span></strong></span></p><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; clear: both; color: rgb(51, 51, 51); font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 1.8px; white-space: normal; background-color: rgb(255, 255, 255); text-align: center;"><img data-s="300,640" class="rich_pages js_insertlocalimg" src="//cdn-2c-02.industics.com/public/upload/image/20210318/1616035920150826.png" data-ratio="0.6026011560693642" data-w="692" data-type="png" style="margin: 0px; padding: 0px; max-width: 100%; height: auto !important;"/></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">第一步,定义A3报告的项目主题,一定要清楚,不能模棱两可。</span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">第二步,描述问题。问题的描述非常重要,让所有参与这个项目的人都了解我们遇到了什么问题,要去解决什么问题。如果能够把大家领进现场,去了解情形,那是最好的方式。</span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">第三步,了解目前的状况,通常有一些系统性的方法,比如说用价值流图或工艺流图找出现在的问题出现在哪里。另外,将来要解决这个问题应该用什么样的方法去解决,这些项目应该解决哪些问题,应该有哪些衡量的指标等等,基本上都是在第二步第三步目前状况这一步去做。所以说Tonii老师一直认为目前状况是整个A3报告的灵魂步骤。</span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">第四步,确定目标,可以用SMART原则这一工具。</span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">第五步,分析问题的根本原因。通常用5 Why的方法去分析问题的根本原因,如果这个问题你找到了根本原因,找到了root cost,解决了根本原因,就不会再出现重复性的问题。 </span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">第六步,改进措施。找到了原因,要采取哪些行动?这些行动一定要有一个负责人,还有一个非常清晰的完成日期。把这些措施做好了之后,我们会有一个结果,对照当时设立的目标,看结果和目标是否吻合。</span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">第七步,跟进。改进措施完成之后,希望后面能够继续提升,有一些预防性的东西。那么就是在最后一步进行跟进。</span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">通常来讲,一个公司可以自己设计一个非常结构化、标准化的 A3报告,大家可以看下图的表,这里面有几点需要强调:</span></p><p style="text-align:center"><strong><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);"><img data-s="300,640" class="rich_pages js_insertlocalimg" src="//cdn-2c-02.industics.com/public/upload/image/20210318/1616035992101017.png" data-ratio="0.7061170212765957" data-w="752" data-type="png" style="margin: 0px; padding: 0px; max-width: 100%; color: rgb(51, 51, 51); font-family: -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; font-size: 17px; letter-spacing: 1.8px; text-align: center; white-space: normal; background-color: rgb(255, 255, 255); height: 338px; width: 555px;" width="555" height="338"/></span></strong></p><p><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);"></span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">第一,A3报告几乎可以用于任何一种情形,只要是出现了问题,都可以用 A3报告的形式去解决。当然了特别小的问题,比如说地上掉了一张纸,捡起来了,这种太小的问题就不需要了。如果是需要组成一个小组去解决的问题,那么A3报告一定是一个非常好的方式。 </span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">第二,A3报告的七步基本上是很标准化的步骤,不要把时间花在如何优化步骤上,而是要把时间花在怎么去解决问题上。</span></p><p style="margin-top:0;margin-bottom:0;text-indent:43px;text-align:justify;text-justify:inter-ideograph;background:rgb(255,255,255)"><span style="font-family: "思源黑体 CN Regular"; letter-spacing: 2px; font-size: 17px; color: rgb(0, 0, 0);">最后,不要走捷径,要一步一步踏踏实实的去走。有的时候一个A3报告从立项到结束可能就是一两天,有时候也可能一周,有时候甚至可能一个月,没有问题,一定要从一走到最后,不能跳跃任何一步走。</span></p></section></section></section></section><section style="margin: 0px; padding: 0px; color: rgb(51, 51, 51); font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, "Helvetica Neue", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei UI", "Microsoft YaHei", Arial, sans-serif; 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