<section style="margin: 0px; padding: 0px; color: rgb(51, 51, 51); font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; font-size: 17px; text-align: justify; white-space: normal; box-sizing: border-box;"><section powered-by="xiumi.us" style="margin: 10px 0px; padding: 0px; box-sizing: border-box; max-width: 100%; overflow-wrap: break-word; text-align: center;"><section style="margin: 0px; padding: 0px 5px 0px 20px; box-sizing: border-box; display: inline-block; max-width: 100%; min-width: 10%; overflow-wrap: break-word; vertical-align: top;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; box-sizing: border-box; max-width: 100%; overflow-wrap: break-word;"><section style="margin: 0px; padding: 0px; border-color: rgb(29, 29, 29) rgb(29, 29, 29) rgb(182, 182, 182) rgb(182, 182, 182); border-radius: 0px; 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max-width: 100%; overflow-wrap: break-word; text-align: justify;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; clear: both; min-height: 1em; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word;"><span style="margin: 0px; padding: 0px; box-sizing: border-box; font-size: 20px; max-width: 100%; overflow-wrap: break-word; color: rgb(0, 0, 0);"><strong style="margin: 0px; padding: 0px; box-sizing: border-box; max-width: 100%; overflow-wrap: break-word;">017：</strong><strong style="margin: 0px; padding: 0px; box-sizing: border-box; max-width: 100%; overflow-wrap: break-word;">『5 Why』</strong></span></p></section></section></section></section></section></section></section></section></section><p></p><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; color: rgb(51, 51, 51); text-align: justify; white-space: normal; max-width: 100%; box-sizing: border-box; font-family: -apple-system-font, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; 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padding: 0px 10px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 0 1 auto; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: center; font-size: 18px; color: rgb(255, 202, 0); letter-spacing: 3px; line-height: 1; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; clear: both; max-width: 100%; box-sizing: border-box; min-height: 1em; overflow-wrap: break-word !important;"><span style="color: rgb(255, 192, 0);"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;">文字专栏</strong></span></p></section></section><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 1 0 1px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; 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padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; vertical-align: bottom; width: auto; flex: 0 0 auto; box-shadow: rgb(0, 0, 0) 0px 0px 0px; line-height: 0; letter-spacing: 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; text-align: center; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 10px; height: 30px; vertical-align: top; overflow: hidden; border-width: 0px; box-shadow: rgb(0, 0, 0) 0px 0px 0px; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 10px 0px 0px; padding: 0px; max-width: 100%; box-sizing: border-box; font-size: 0px; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 10px; height: 10px; vertical-align: top; overflow: hidden; background-color: rgb(255, 202, 0); border-width: 5px; border-radius: 0px; border-style: solid; border-color: rgb(255, 202, 0); box-shadow: rgb(255, 255, 255) 1px 1px 0px inset; line-height: 0; letter-spacing: 0px; overflow-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; overflow-wrap: break-word !important;"/></section></section></section></section></section></section></section></section></section></section><section powered-by="xiumi.us" style="margin: 0px 0px 10px; padding: 0px; color: rgb(51, 51, 51); font-size: 17px; text-align: justify; white-space: normal; max-width: 100%; box-sizing: border-box; font-family: -apple-system-font, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box; display: inline-block; width: 677px; vertical-align: top; border-color: rgb(255, 211, 171) rgb(255, 202, 0) rgb(255, 202, 0); border-width: 1px; border-radius: 0px; border-style: none solid solid; overflow-wrap: break-word !important;"><section powered-by="xiumi.us" style="margin: 20px 0px 13px; padding: 0px; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px 10px; max-width: 100%; box-sizing: border-box; line-height: 1.8; letter-spacing: 1.8px; overflow-wrap: break-word !important;"><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; clear: both; max-width: 100%; min-height: 1em; letter-spacing: 1.8px; color: rgb(240, 176, 121); font-size: 14px; text-align: start; text-indent: 43px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="color: rgb(0, 0, 0);"><strong style="letter-spacing: 1.8px; font-size: 17px; text-align: justify; text-indent: 35px; color: rgb(51, 51, 51);"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">什么</span></strong><strong style="letter-spacing: 1.8px; font-size: 17px; text-align: justify; text-indent: 35px; color: rgb(51, 51, 51);"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">是5</span></strong><strong style="letter-spacing: 1.8px; font-size: 17px; text-align: justify; text-indent: 35px; color: rgb(51, 51, 51);"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">&nbsp;</span></strong><strong style="letter-spacing: 1.8px; font-size: 17px; text-align: justify; text-indent: 35px; color: rgb(51, 51, 51);"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">Why</span></strong><strong style="letter-spacing: 1.8px; font-size: 17px; text-align: justify; text-indent: 35px; color: rgb(51, 51, 51);"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">？</span></strong><span style="margin: 0px; padding: 0px; max-width: 100%; color: black; font-size: 17px; letter-spacing: 2px; text-align: justify; box-sizing: border-box !important; overflow-wrap: break-word !important;"></span></span></p><p style="margin-top: 0px; margin-bottom: 0.1px; padding: 0px; clear: both; max-width: 100%; min-height: 1em; letter-spacing: 1.8px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; color: rgb(240, 176, 121); text-indent: 43px; box-sizing: border-box !important; overflow-wrap: break-word !important;"><span style="color: rgb(0, 0, 0);"><span style="text-indent: 35px; letter-spacing: 1.8px; color: rgb(51, 51, 51); font-family: &quot;思源黑体 CN Regular&quot;;">5 Why是对1个问题点连续以5个为什么来自问，以追求其真正原因的过程。在这里要强调，虽然这个工具的名字叫5 Why，但是在使用过程当中不限定只做5次自问，有可能3次，也有可能10次甚至更多次，那么什么时候才结束？ 直到找到真正的原因为止。</span><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); letter-spacing: 2px;"></span></span></p><p style="margin-bottom:16px;text-indent:35px"><span style="color: rgb(0, 0, 0);"><strong><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;; font-size: 17px;"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">为什么要用</span>5</span></strong><strong><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;; font-size: 17px;">&nbsp;</span></strong><strong><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;; font-size: 17px;">Why？</span></strong></span></p><p style="margin-bottom:16px;text-indent:35px"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;; font-size: 17px;">大家都知道，在工作或是生活当中，我们经常会遇到很多问题，当解决问题的时候，往往会被表面现象所迷惑，就会发生解决了问题，但过一两天后，同样类型的问题又出现了的现象。这是因为没有找到根本原因。5个Why提醒大家不要被表面现象迷惑，要打破砂锅问到底，还要问砂锅从何处来。也就是说一直要找到问题的根本原因。</span></p><p style="margin-bottom:16px;text-indent:35px"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;; font-size: 17px;">5个Why是很多解决问题的精益工具的基础。之<span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">后</span>Tonii老师会给大家讲一些精益工具，你们会发现在这个过程当中都会应用到5&nbsp;Why解决问题法<span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">的一些核心原则。</span> </span></p><p style="margin-top:16px;margin-bottom:16px;text-indent:35px"><span style="color: rgb(0, 0, 0);"><strong><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;; font-size: 17px;">5个why应该怎么问</span></strong><strong><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;; font-size: 17px;">？</span></strong></span></p><p style="margin-top:16px;margin-bottom:16px;text-indent:35px"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;; font-size: 17px;">小朋友问问题经常是无休止的问，但5Why绝对不是无休止的问，它问答的过程是非常有技巧、有学问的，一般有以下三个角度：</span></p><p style="margin-top:16px;margin-bottom:16px;text-indent:35px"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;; font-size: 17px;">第一个角度：为什么会发生？这是从制造的角度上找原因，就是为什么会产生残次品？制造流程出现了什么问题？</span></p><p style="margin-top:16px;margin-bottom:16px;text-indent:35px"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;; font-size: 17px;">第二个角度：<span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">为什么它发生了？这是从检验的角度上去找</span>5个Why<span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">。</span> </span></p><p style="margin-top:16px;margin-bottom:16px;text-indent:35px"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;; font-size: 17px;">第三个角度：为什么没有从系统上预防事故？这也是我们经常用的、最根本性的角度，从体系或者是流程的角度上出发。&nbsp;</span></p><p style="margin-top: 16px; margin-bottom: 16px; text-indent: 35px; text-align: left;"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;; font-size: 17px;"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">接下来给大家讲一个例子，从为什么没从系统上预防事故这个角度上进行</span>5个Why<span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">的分析。</span></span></p><p style="text-align:center"><span style="color: rgb(0, 0, 0);"><strong><img data-s="300,640" class="rich_pages js_insertlocalimg" src="//cdn-2c-02.industics.com/public/upload/image/20210318/1616036561861897.png" data-ratio="0.6088328075709779" data-w="951" data-type="png" style="letter-spacing: 1.8px; margin: 0px; padding: 0px; max-width: 100%; text-align: center; height: auto !important;"/></strong></span></p><p><span style="color: rgb(0, 0, 0);"><strong>&nbsp; &nbsp; &nbsp;&nbsp;</strong><span style="color: rgb(0, 0, 0); letter-spacing: 1.8px; text-indent: 35px; font-family: &quot;思源黑体 CN Regular&quot;;">比如说我们在马路上开车，突然有一天车停在了马路上，那么我们就要问车为什么停在马路上了？检查车的状况发现是车的能量管理系统不工作了。那么就要问为什么车快没油了却没有自动报警？检查发现了是燃料表坏了，它干扰了信号灯的报警系统。 那么为什么燃料表坏了？因为没有对燃料表进行维护，所以一直使用到它坏了为止。接下来又要问，为什么不对燃料表进行维护呢？因为定期维护系统当中没有定义燃料表的维护频率和使用寿命。&nbsp;接下来要做的就是要更新定期维护系统的定义，比如说要把燃料表加进去，半年维护一次，它的使用寿命是多少，定义好这些。每次去维修的时候，把这一项加进来，如果这样做，以后应该不会再出现因为信号灯没有提前预警油箱即将没油，车停在路上的情况。</span></span></p><p style="margin-top:16px;margin-bottom:16px;text-indent:35px"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;; font-size: 17px;"><span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">这就是一个通过</span>5why去找到根本原因的案例，最后根本原因落脚在系统。<span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">这里面</span>Tonii老师要强调一下，我们做5个Why<span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">的时候，是问了</span>1个Why之后，要去做大量的研究，去现场收集数据<span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">（Go</span>&nbsp;to&nbsp;Gemble），<span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">找出来答案，再继续问，切记。不是在这里面坐着用</span>1分钟2分钟自问自答5个Why，<span style="color: rgb(0, 0, 0); font-family: &quot;思源黑体 CN Regular&quot;;">那是没有用的。</span></span></p></section></section></section></section><p></p><section style="margin: 0px; padding: 0px; color: rgb(51, 51, 51); font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; font-size: 17px; text-align: justify; white-space: normal; box-sizing: border-box;"><section powered-by="xiumi.us" style="margin: 10px 0px; padding: 0px; box-sizing: border-box; max-width: 100%; overflow-wrap: break-word; text-align: center;"><section style="margin: 0px; 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max-width: 100%; overflow-wrap: break-word; color: rgb(0, 0, 0);"><strong style="margin: 0px; padding: 0px; box-sizing: border-box; max-width: 100%; overflow-wrap: break-word;">日拱一卒，功不唐捐。</strong></span></p></section></section></section></section></section></section></section></section></section><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; clear: both; color: rgb(51, 51, 51); font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; font-size: 17px; white-space: normal; text-align: center;"><br style="margin: 0px; padding: 0px;"/></p><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; clear: both; color: rgb(51, 51, 51); font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; font-size: 17px; white-space: normal; text-align: center;"><img class="rich_pages js_insertlocalimg" data-ratio="0.5625" data-s="300,640" src="//cdn-2c-02.industics.com/public/upload/image/20210318/1616036644834904.png" data-type="png" data-w="1280" style="margin: 0px; padding: 0px; max-width: 100%; height: auto !important;"/></p><p style="margin-top: 0px; margin-bottom: 0px; padding: 0px; clear: both; color: rgb(51, 51, 51); font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; font-size: 17px; white-space: normal; text-align: center;"><img class="rich_pages js_insertlocalimg" data-ratio="0.5625" data-s="300,640" src="//cdn-2c-02.industics.com/public/upload/image/20210318/1616036644588036.png" data-type="png" data-w="1280" style="margin: 0px; padding: 0px; max-width: 100%; height: auto !important;"/></p><p style="margin: 0px; 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line-height: normal; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word;"><br style="margin: 0px; padding: 0px; box-sizing: border-box; max-width: 100%; overflow-wrap: break-word;"/></section><section style="margin: 0px; padding: 0px; font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; white-space: normal; font-size: medium; text-align: center; line-height: normal; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word;"><span style="margin: 0px; padding: 0px; background-color: rgb(255, 255, 255); box-sizing: border-box; letter-spacing: 1px; max-width: 100%; overflow-wrap: break-word; color: rgb(0, 0, 0);">就添加慧工云小学妹微信吧</span></section><section style="margin: 0px; padding: 0px; font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; white-space: normal; font-size: medium; text-align: center; line-height: normal; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word;"><span style="margin: 0px; padding: 0px; background-color: rgb(255, 255, 255); box-sizing: border-box; letter-spacing: 1px; max-width: 100%; overflow-wrap: break-word; color: rgb(0, 0, 0);"><br/></span></section><p></p><p></p><section style="margin: 0px; padding: 0px; font-family: mp-quote, -apple-system-font, BlinkMacSystemFont, &quot;Helvetica Neue&quot;, &quot;PingFang SC&quot;, &quot;Hiragino Sans GB&quot;, &quot;Microsoft YaHei UI&quot;, &quot;Microsoft YaHei&quot;, Arial, sans-serif; white-space: normal; font-size: medium; text-align: center; line-height: normal; max-width: 100%; box-sizing: border-box; overflow-wrap: break-word;"><span style="margin: 0px; padding: 0px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-size: 20px; letter-spacing: 1px; max-width: 100%; overflow-wrap: break-word; color: rgb(0, 0, 0);"><img class="__bg_gif" data-ratio="1" data-type="gif" src="//cdn-2c-02.industics.com/public/upload/image/20210318/1616036656469994.gif" data-w="300" style="margin: 0px; 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